
Frequently Asked Questions
Are the colors exactly as shown in the pictures?
Are the colors exactly as shown in the pictures?
We do our best to represent colours accurately. Because every piece is cut from a single slab of natural solid wood and finished with oils and waxes rather than thick lacquer, grain, colour and texture vary from piece to piece - that variation is the point, not a defect. Screen and lighting differences add further variation. If you need help choosing, email us at support@echotimber.com.
How long will my order take to arrive?
How long will my order take to arrive?
We hold no warehouse stock - nothing is cut until someone orders it. Your piece spends 7-10 business days in the workshop, then a further 3-7 business days in transit, so roughly 10-17 business days in total from the date of order. Larger items shipped by freight may take longer, and we will tell you in advance if that applies to your order.
Where is the furniture made and will I pay import fees?
Where is the furniture made and will I pay import fees?
Our furniture is handcrafted in Vietnam by skilled woodworkers and shipped directly to your address in the United States. We handle US customs clearance ourselves - the price you pay at checkout is final, with no duties or import fees payable on delivery.
Do you offer a warranty?
Do you offer a warranty?
Yes. Every piece carries a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship. It does not cover normal wear and tear, misuse, or the natural ageing of wood. Full terms are on our Warranty Policy page.
How should I care for and maintain my furniture?
How should I care for and maintain my furniture?
Dust with a soft dry cloth and avoid harsh or abrasive cleaners. Wipe away standing water immediately and keep the piece out of direct heat and strong sunlight. Apply a wood conditioner or natural wax every 6-12 months, and tighten screws and joints periodically.
Do you offer international shipping?
Do you offer international shipping?
We currently ship to the United States only, with free standard shipping and no minimum purchase. We plan to extend delivery to further countries in the future.