Contact

Ask us about sizes, wood, finishes, delivery, or an order you have already placed. Every message goes to the Echotimber support inbox and is answered by our team.

How to reach us

Hours: Monday to Friday, 9:00 am – 5:00 pm US Eastern Time. Reply time: within 1–2 business days. Messages that arrive outside our hours are answered from the next business day.

To help us answer faster

  • For an existing order, include your order number from the confirmation email.
  • For damage or a defect, attach photos of the piece and of the packaging.
  • For a size question, tell us the measurements of your space.

Please note

Do not post returns to any address on this page. Once your return is approved, we send you written instructions and the return address, as explained in our Refund Policy. Our registered office in Kalispell, Montana is a legal address only and cannot receive visitors or parcels.

Business details

  • Store: Echotimber, echotimber.com
  • Legal entity: TIMBERECHO LLC, a limited liability company organized in Montana, United States. Echotimber is the trading name of TIMBERECHO LLC.
  • Member: Nguyen Van Loc, sole member of TIMBERECHO LLC
  • State filing: Montana Secretary of State File No. 17234591
  • Registered office: 1001 S Main St, STE 600, Kalispell, MT 59901, United States. This is the address of our registered agent and receives legal mail only. It is not a showroom, warehouse or returns address.
  • Where orders are made and shipped from: our own workshop in Hai Duong Province, Vietnam
  • Phone: +1 (517) 354-2406
  • Email: support@echotimber.com
  • Contact form: echotimber.com/pages/contact
  • Customer care hours: Monday to Friday, 9:00 am – 5:00 pm US Eastern Time
  • Reply time: within 1–2 business days